Standard Terms and Conditions of Sale
These terms and conditions govern the sale of Products (“Product or Products”) and services (“Services”) by Savanah Solutions, Inc. d/b/a Magnolia Cabinets (“Magnolia Cabinets”, Magnolia Cabinetry” or the “Company”) and its affiliates (together, the “Company”). Sales of Products and services are identified on a delivery, installation, packing list, sales order, quotation, 20/20 design, order acknowledgement, or invoice (collectively, the “Sales and Delivery Documents”) issued to Customer, and includes any related services including deliveries.
These terms and conditions (“Agreement”) take precedence over Customer’s supplemental or conflicting terms and conditions to which notice of objection is hereby given. Neither Company’s commencement of performance or delivery shall be deemed or construed as acceptance of Customer’s supplemental or conflicting terms and conditions. Magnolia Cabinetry’s failure to object to conflicting or additional terms will not change or add to the terms of this agreement.
Any and all individuals signing Sales and Delivery Documents on behalf of Customer represent and warrant to Company they are authorized to do so, and acknowledge these terms and conditions shall be binding upon Customer. Customer affirms and ratifies any individual signing a Ticket on behalf of Customer is authorized to place such order.
Customer’s signature on the Sales and Delivery Documents constitutes acceptance of the terms and conditions, which are incorporated by reference to any and all subsequent change orders, modifications, or new orders. Company’s corresponding signature on the Ticket signifies acceptance of the order and constitutes an executed order.
Prices: The prices of the Products are those prices specified on the front of the Quote, Sales Order or Invoice. Pricing for undelivered Products may be increased in the event of an increase in Company’s cost, change in market conditions or any other causes beyond the Company’s reasonable control.
Price quotations shall automatically expire in thirty (30) days from the date issued, or as otherwise stated in the quotation.
Taxes: Unless otherwise agreed to in writing by Company, all prices quoted are exclusive of shipping and delivery, insurance, duties, tariffs, and taxes, including federal, state, local, sales, excise and value added,goods and services , and any other taxes.
Customer agrees to indemnify and hold Company harmless for any liability for tax in connection with the sale, as well as the collection or withholding thereof, including penalties and interest thereon. When applicable, shipping, delivery and taxes shall appear as separate items on Company’s invoice.
Payment: Payment may be made by check, money order, credit card, PayPal or wire transfer (all fees are borne by the Customer) and is due upon acceptance of Quotation unless otherwise agreed in writing.
Where Company has extended credit to Customer, terms of payment shall be net thirty (30) days from date of invoice, without offset or deduction unless otherwise noted. On any past due invoice, Company may charge interest at the rate of one and a half percent (1.5%) per month.
If Customer fails to make each payment when it is due, Company reserves the right to modify or withdraw credit and thereby suspend or cancel performance under any or all purchase orders or agreements in which Company has extended credit to Customer. In the event of default by Customer, Company shall be entitled to costs, fees, and expenses, including but not limited to recovery of attorney fees, court costs and fees, and collections expenses.
Order Processing: The Company makes every effort to meet the estimated delivery date specified in the Sales and Delivery documents. However, this date is an estimate, and it may change due to events or circumstances either within or outside the Company’s control without otherwise impacting the Agreement.
Back Order:
In the event that certain Products ordered are subsequently determined by the Company to be out-ofstock, Customer will be informed of the new estimated delivery date. Once notified of the new estimated delivery date, Customer may request the Company in writing via Email, to:
- wait until all Products are in-stock and ship a complete order.
- ship in-stock Products immediately and out-of-stock Products upon receipt by the Company. Customer will be responsible for additional shipping charges.
- replace out-of-stock Products with in-stock Products and ship the order. Customer will be responsible for any additional difference in price.
- cancel the out-of-stock Products within three (3) business days.
Cancellation: Orders for any Products may be cancelled by Customer for any reason at any time during the same business day of the order date.
For certain in-stock Products, including flat pack (Ready-to-Assemble) cabinets and kit materials such as lighting, faucets, and etc., Customer cancelations within 24 hours of ship date or after the order is shipped will be subject to a twenty five percent (25%) restocking/processing fee and the Customer will be responsible for any shipping fee incurred.
Orders for standard order Products may be cancelled after the next business day but are subject to a fifteen percent (15%) restocking fee.
All cancellations must be made in writing with notice of acceptance of such cancellation by Company for such cancellation to be effective.
Orders for special order Products may NOT be cancelled after the next business day under any circumstances.
Shipping & Delivery: All Products are sold FOB Company warehouse in the Commonwealth of Virginia. Shipping and delivery may take place by Company truck or by third-party delivery company. Company or third-party delivery company will confirm delivery schedule with Customer. Delivery services include:
- Company Tailgate Delivery Service – Driver will bring the Products to the back (tail) of the truck,Customer is responsible for receiving the Products from the back of the truck.
- Company In-Unit Delivery Service – Driver will bring the Products to the Customer’s unit. This service is available for an additional fee and must be scheduled at time of order.
- Third Party Full Truck Load Delivery Service – Customer is responsible for offloading/receiving the Products from the truck.
- Third Party LTL Delivery Service – All LTL orders are packaged in individual boxes, placed on a pallet and shrink wrapped. Driver will place the pallet on the ground, where the Customer is responsible for taking possession. Lift gate service fees will be applied and Limited Access fees will be applied where destinations are not tractor/trailer accessible. Shipping charges cover only one delivery attempt, and additional shipping and handling fees will be applied for delivery failure due to Customer.
A responsible party must be present to receive, inspect, and sign off on delivery. Any missing or incorrect items, shortage, Products damage, or packaging damage must be notated on the Company’s Packing List(s) or Driver’s BOL (bill of lading) document. Freight Claims for damaged items must be reported/filed within three (3) business days. Please see Returned Merchandise below to file a claim.
Pick Up: Certain in-stock Products, including flat pack (Ready-to-Assemble) cabinets and kit materials may be picked up by Customer on the day of order, pending item quantity. Order must be placed before 10:00am EST to be picked up between 2:00pm to 3:30pm EST, order placed after 10:00am EST will be available to be picked up next day after 8:00am EST.
Orders not picked up within three (3) business days of receipt of pick up notification will be subject to a fifteen percent (15%) restocking/processing fee.
Warranty: All Products sold by Company come with the Manufacturer’s standard warranty. No other warranty is provided, either express or implied, and no other representation is made by Company as to the Products’ suitability or intended use.
Returned Materials: No Products may be returned by the Customer to the Company without first obtaining a Returned Materials Authorization (“RMA”). An RMA may be requested by the Customer for the return of:
- Undamaged Standard Order Products - An RMA for undamaged standard order Products to be returned is subject to a twenty five percent (25%) restocking fee. If the Company is required to pick up the Products, the Customer will also be responsible for associated pick-up fees.
- Damaged or Defective Products - An RMA for damaged Products to be returned must be requested within three (3) business days of the Products’ delivery or pick up. The Company, in its sole discretion,may provide a replacement part or may provide a replacement Product in its entirety. Expedited shipping is NOT available for replacement parts. Company will not be responsible for any labor costs incurred during installation due to Products that may have been flawed or damaged in transit.
Certain Products may NOT be returned, including:
- ASSEMBLED cabinets Products
- Glass package, molding, filler, panel and accessory Products
- Special order Products
- Flat Packed cabinet (Ready-to-Assemble) Products that have been assembled
Company reserves the right to determine the method by which damaged or defective Product issues will be resolved. Company further reserves the right to deny a defective product RMA request if it determines,in its sole discretion, that the defect is within a normal tolerance.
Company may also deny a damaged Product RMA request in its sole discretion if it believes the Company,it’s supplier or it’s shipping agent were not the source of the damage. All returned Products must be returned in the original Product packaging within five business days of the approved RMA request.
Dispute Resolution: Customer and Company will attempt in good faith to resolve promptly any dispute arising out of or relating to this Agreement or the breach thereof. If a dispute should arise, Customer and Company agree to submit the dispute to mediation.
Customer and Company further agree that their participation in mediation is condition precedent to any party pursuing any other available remedy in relation to the dispute. Mediation involves no formal court procedures or rules of evidence, and the mediator does not have the power to render a binding decision or force an agreement on the parties. Customer and Company agree that the entire mediation procedure will be confidential. Customer or Company must give written notice of their desire to commence mediation, and a mediation session must take place within forty-five (45) days after the date such notice is given. The mediation shall be attended by representatives of each party with authority to resolve the dispute, and counsel for the parties shall not attend the mediation unless otherwise agreed to by the parties. Customer and Company will jointly appoint a mutually acceptable and neutral mediator. If Customer and Company are unable to agree upon the appointment of a mediator within seven (7) days after notice of desire to mediate is given, Customer or Company may apply to the American Arbitration Association for appointment of a mediator.
The mediation shall be held in Sterling, Virginia. Customer and Company agree that the expenses of mediation shall be borne equally by both parties. Customer and Company agree that arbitration will not be used to settle a dispute arising out of or relating to this Agreement or the breach thereof.
